Exchange Policy

EXCHANGE POLICY:

Any of our product, which you had purchased from DREAMON.PK can be exchangeable within 7 days.

Exchange Policy is only applicable if the product is the item is:

  • Faulty.
  • Damaged.
  • Defective at the time of delivery.
  • Contact us on WhatsApp/messenger or on-call to our official contact# 0300 0208925 within 2-3 days of delivery.
  • We request you to please send us photographic evidence of the defective item on WhatsApp/messenger to make the exchange expedient.
  • Claimed orders placed by the customer will be dealt with on a case-to-case basis and the customer should have to wait for at least 7 days when his/her complaint been already noted by our customer care.
  • Products/items that are purchased online can be exchangeable if you notify us through the mediums mentioned above within 3 days maximum.
  • DREAMON.PK has the authority to deny any exchanges if the return process is not accompanied by the customer properly.

DREAMON.PK will not be responsible for exchanges in some cases that include:

  • The product has tampered with or damaged because of use.
  • When the exchanged request is made outside the specified time frame (after 7 days)
  • If anything is missing from the package including price tags, labels, original packing, freebies and accessories
  1. DREAMON.PK will not facilitate you in, “REFUND Policy” on purchased items.
  2. In the case of applying the exchange policy, your order will be exchanged within 7 days once the defective item is received by us.
  3. DREAMON.PK has the right to change their “Exchange policy", without any prior notification.